Privacy Policy – MortgageKenya.com

Effective Date: March 11, 2024
Last Updated: March 12, 2025

Welcome to MortgageKenya.com, a product of Real Estate Network Kenya (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, share, and protect your personal information.

1. Information We Collect

When you use MortgageKenya.com, we collect the following information that you voluntarily provide:

• Phone Number
• Email Address
• Loan Type Selected (e.g., Construction Loan, Home Purchase Loan, Balance Transfer Loan, Equity Release Loan)

We do not collect sensitive personal data, financial details, or any other information beyond what is necessary for mortgage inquiries.

2. How We Use Your Information

We use the collected information to:

1. Submit Your Mortgage Inquiry – Your details are shared with participating banks to provide mortgage options based on your selected loan type.
2. Enable Communication – Banks may contact you via phone, email, or SMS regarding your mortgage inquiry.
3. Improve Our Services – We analyze user interactions to enhance our platform experience.

We do not use your data for marketing or promotional purposes unless you opt in separately.

3. How We Share Your Information

Your details are shared only with:

• Participating Banks & Lenders – The financial institutions that offer mortgage loans and respond to inquiries.
• Service Providers – Third-party platforms we may use for secure data transmission and website operations.

We do not sell, rent, or disclose your information to unauthorized third parties.

4. Your Rights Under the Kenya Data Protection Act, 2019

You have the right to:

✅ Access Your Data – Request a copy of the personal data we hold about you.
✅ Correct Your Data – Update any incorrect or outdated information.
✅ Withdraw Consent – Request that we stop sharing your data with banks.
✅ Request Deletion – Ask us to delete your personal information, subject to legal or operational requirements.

To exercise these rights, email us at [Insert Contact Email].

5. Data Security & Protection

We take the following measures to ensure your data is protected:

• Secure data encryption when transmitting information.
• Restricted access to your personal data by authorized personnel only.
• Regular audits to maintain data security and compliance.

Despite these efforts, no online platform can guarantee 100% security, and we encourage users to take precautions when sharing personal data online.

6. Data Retention

We retain your information only for as long as necessary to fulfill the mortgage inquiry process or comply with legal obligations. Once your inquiry has been processed, we delete or anonymize your data unless further retention is required by law.

7. Cookies & Tracking

We may use cookies and analytics tools to understand website traffic and enhance user experience. You can manage cookie settings through your browser.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated Effective Date.

9. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

📧 Email: [email protected]